Terms & Conditions

Important note on safety

Nothing is more important right now than safety. Yours, mine, our family’s.

To that end we are respecting the shelter at home directive that has been in place for all San Francisco Bay Area Counties as of March 16, 2020. We are very proud that our City took this immediate stand to protect our most vulnerable citizens, and will respect these restrictions as long as they are in effect.

For all experiences booked prior to March 16, we have enhanced our cancellation policy to allow a no-questions-asked full refund to your method of payment.

THANK YOU to our many friends and patrons who have generously rebooked your reservation to a later date. We appreciate you!

#SaveTourism
#DontCancelPostpone

We also recognize the uncertainty that COVID-19 is creating in our world right now, and may cause in your future travel plans.
To help you book with confidence, we offer an enhanced cancellation policy. Until the situation has stabilized, we will honor the option for a full-refund on all new bookings after March 16, 2020, for any cancelations made up to 5 days prior to your booked experience.

All SF Spark Tours experiences have always been, and will continue to be, 100% private.
You will NEVER share the vehicle with anyone other than your own party. This gives us the utmost flexibility with our time together, allowing us to tailor your day to you! Our goal is for you to have the most relaxed and impactful day possible--- making the most of your valuable vacation.

Tour duration

While we always make our very best effort, all timings are approximate and can sometimes be impacted by traffic, weather and other conditions beyond our control. Please let us know if you have firm plans following your SF Spark Tours experience and must return by a certain time. Rest assured we will do our utmost to help you keep your appointments.

When selecting a duration, we encourage you to allow ample time. It’s no fun to feel rushed on vacation!

Should you choose to extend your experience day-of, additional hours will be charged $125/hr at conclusion.

Third-Party Costs

Please note tasting fees, meals, attraction admission fees and other expenses are not included unless expressly stated in the experience description. These expenses will be payable directly to the merchant providing the service at their published rate.

Pick-ups and Drop-offs

Pick-ups and drop-offs are assumed to be from locations inside San Francisco or Oakland City limits. Should you need another location, just please let us know at booking so we can make the proper adjustments. Outlying locations can significantly factor into the time we can spend on our experience and may impact our pricing. If unsure, please inquire. We are here to help!

Standard Cancellation Policy

You may cancel your experience up to 14 days in advance, minus a 20% non-refundable deposit. Cancellations within 7 days are fully non-refundable.

All Custom tours include an additional non-refundable 20% experience-design fee based on total cost of the experience. This provides for our ability to put together a special experience just for you, including placing reservations for on-tour dining, parking and attractions.

Service-Learning Volunteer Activities

All service-learning activities referenced in any experience description are informal and 100% voluntary in nature. Fees associated with your Spark Experience cover your transportation, education, equipment, refreshments, included tasting fees as stated, and overall coordination of your recreational experience. SF Spark Tours LLC and its personnel are not directly responsible for, nor being compensated for, any service performed by volunteers on private or public property.

Similarly, SF Spark Tours LLC, its personnel and partners are not responsible for any harm that may result from a guest’s wiling participation in such volunteer activities. So basically, if you stub your toe on a rock or fall and scrape a knee while doing something nice for Mother Earth, you aren’t gong to sue us. ;)

A Note on COVID-19

Borrowing a page from Disney and the CDC, we have taken enhanced health and safety measures–for you, our staff and our partners.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a contagious disease. Please know and weigh your own personal risk. By touring, you voluntarily assume all risks related to exposure to COVID-19.

If you are not feeling well, please err on the side of caution and stay home (or in your hotel) to rest. If thats the case please let us know ASAP and we’ll do our best to work with you to reschedule. Let’s keep each other healthy and safe!